Quecko Logo
Start a ProjectMenu

Services

Automation & Customer Engagement

WhatsApp Automation Services

WhatsApp Automation

Quecko builds custom WhatsApp automation systems engineered to drive conversions and reduce support overhead. Leveraging the official WhatsApp Business API, we build automated customer support flows, transactional alerts, marketing campaigns, and shared team inboxes that sync directly with your internal CRM.

Talk to a WhatsApp Automation SpecialistExplore Our Work
400+clients across 20+ countries
$300M+in funds generated
250+products built
150+engineers worldwide
400+clients across 20+ countries
$300M+in funds generated
250+products built
150+engineers worldwide
400+clients across 20+ countries
$300M+in funds generated
250+products built
150+engineers worldwide
400+clients across 20+ countries
$300M+in funds generated
250+products built
150+engineers worldwide
What We Build

Comprehensive WhatsApp Engineering

01

Official WhatsApp API Integration

Setting up and managing official WhatsApp Business API credentials, handling phone number verifications, and managing message templates.

02

Automated Customer Support Bots

Building NLP-driven and decision-tree chatbots to resolve FAQs, handle account lookups, and route complex queries to live agents.

03

Transactional Alerts & Webhooks

Engineering automated trigger campaigns—abandoned cart notifications, shipping alerts, order receipts, and verification codes.

04

Shared Multi-Agent Team Inboxes

Developing custom multi-agent dashboard interfaces, allowing your customer support team to collaborate on WhatsApp messages in real-time.

05

CRM & Database Synchronization

Syncing WhatsApp message histories, lead details, and transaction logs directly with custom CRMs, HubSpot, or Salesforce.

06

Marketing Campaigns & Broadcasters

Building broadcast engines to send personalized marketing campaigns to opt-in lists, managing opt-outs to protect your sender rating.

The Challenge

Open rates on email are dying. Your customers are on WhatsApp, but you aren't automating it.

Email open rates continue to decline, while WhatsApp maintains open rates over 90%. However, managing customer communications manually on a physical phone or using rigid, off-the-shelf WhatsApp tools leads to missed messages, slow response times, and an inability to scale. Off-the-shelf solutions offer limited customization and struggle to sync with your internal databases or custom workflows. To automate WhatsApp successfully, you need official WhatsApp Business API integration, custom webhook handling, and secure database syncs. Quecko builds bespoke WhatsApp automation systems, connecting official APIs directly to your business tools to automate messages safely and securely.

Execution Blueprint

From Day 1 to Day 60: What WhatsApp Automation Looks Like

01Day 1–15

API Setup & UX Design

Meta Business Manager verification, registering phone numbers, writing message templates, and wireframing chatbot flows.

02Day 16–35

Core Chatbot & Webhook Build

Coding the chatbot engine, setting up webhook receivers, and constructing database logic.

03Day 46–50

CRM Integration & Shared Inbox

Connecting internal databases/CRMs and building the multi-agent chat dashboard.

04Day 51–60

Testing & Compliance Release

Verifying API delivery, testing edge-case conversations, validating optical character triggers, and live launch.

Technology

Technologies We Master

Tools, frameworks, and protocols we use to build secure and scalable solutions.

Core APIs

WhatsApp Business Cloud APIWhatsApp Business Cloud API
Meta Graph APIMeta Graph API

Core Languages

Node.jsNode.js
TypeScriptTypeScript
Python (Django)Python (Django)

Database & Storage

PostgreSQLPostgreSQL
Redis (caching session states)Redis (caching session states)
MongoDBMongoDB

Integrations

Twilio Flex (alternate rails)Twilio Flex (alternate rails)
HubSpot APIHubSpot API
Salesforce APISalesforce API
custom CRMscustom CRMs

NLP & Chatbots

DialogflowDialogflow
RasaRasa
OpenAI API (for semantic understanding)OpenAI API (for semantic understanding)
Our Edge

We Build Compliant, High-Performance Chat Systems.

We build strictly within Meta's developer guidelines, ensuring your phone number is protected against bans and maintains a high quality rating.

Official API Compliance Policy

We build strictly within Meta's developer guidelines, ensuring your phone number is protected against bans and maintains a high quality rating.

Dynamic CRM Sync Engineering

We sync chat histories in real-time, ensuring your customer profiles display all touchpoints.

Scalable Webhook Architecture

We handle high message volume using event queues (Redis/Kafka), ensuring messages process without latency during peak hours.

250+ Products Shipped

We combine transaction-level security with modern user experience design to deliver stable, high-converting platforms.

Our Work

Our Projects

Video thumbnail
Video thumbnail
Video thumbnail
Video thumbnail
Social Proof

“The work Quecko has done has been absolutely brilliant. Extremely responsive, reliable, and fast — we can throw last minute requests in and they'll get them done by the end of the day.”

Tom Blears

Chief Executive Officer, Bitcast
Engagement

How We Collaborate

Dedicated Chat Automation Pod

Full-time backend API developers, conversational designers, and integrations QA supporting your systems.

Project-Based Bot Build

End-to-end development of your custom WhatsApp chatbot and CRM integration.

API Setup & Compliance Assessment

Specialized engagement to guide Meta approvals, register phone lines, and build basic webhook alert frameworks.

FAQ

Frequently Asked Questions

The Business App is for small shops using a single phone. The WhatsApp Business API is for scaling companies, allowing you to connect custom code, automate chatbots, support multiple agents on a shared inbox, and send broadcasts.

Yes. By using pre-approved Meta message templates, you can send broadcasts to opt-in contact lists. We build opt-out logic into your campaigns to protect your sender rating.

We build official, API-compliant integrations. Unofficial scripting tools that scrape WhatsApp Web violate terms of service and lead to phone number bans. We guide your templates through Meta's approval process to ensure safety.

Yes. We build intelligent routing workflows. When a user asks a complex question or requests human assistance, the bot assigns the conversation to your support dashboard, notifying your live agents.

Blogs

Latest Stories from Quecko

Ready to automate your customer conversations on WhatsApp?

From official WhatsApp Business API integrations and automated chatbots to transactional alerts and CRM database syncs — Quecko builds automation systems designed to perform.

Talk to a WhatsApp Automation SpecialistView Our Portfolio